Troubleshooting Guide

Find solutions to common issues and learn how to optimize your SummAize experience.

Common Issues

Extension Not Responding

If the extension becomes unresponsive or the floating button doesn't appear:

  1. Refresh the page
  2. Check if the extension is enabled in Chrome
  3. Try disabling and re-enabling the extension
  4. Clear browser cache and cookies

Summarization Errors

If you're experiencing issues with content summarization:

  1. Ensure the page is fully loaded
  2. Check your internet connection
  3. Try summarizing a smaller section of content
  4. Verify the content is text-based and not an image

Performance Issues

If the extension is running slowly:

  1. Close unused browser tabs
  2. Clear extension data
  3. Update Chrome to the latest version
  4. Check system resources usage

Quick Fixes

Reset Extension Settings

Click the extension icon, go to Settings, and select "Reset to Default" to restore original settings. This can resolve many configuration-related issues.

  1. Click the extension icon
  2. Open Settings
  3. Select "Reset to Default"

Update Extension

Visit chrome://extensions and click "Update" to ensure you have the latest version. Updates often include bug fixes and performance improvements.

  1. Open chrome://extensions
  2. Find SummAize
  3. Click "Update"

Reinstall Extension

If issues persist, try removing and reinstalling the extension. This creates a fresh installation without any corrupted data.

  1. Remove the extension
  2. Clear browser cache
  3. Reinstall the extension

Optimization Tips

Browser Performance

Keep Chrome updated and manage extensions. Too many active extensions can impact performance.

  1. Update Chrome regularly
  2. Disable unused extensions
  3. Monitor extension performance

Content Selection

For best results, ensure content is properly formatted and fully loaded before summarizing.

  1. Wait for page to load completely
  2. Check content formatting
  3. Verify text is selectable

Storage Management

Regularly clear your summary history to prevent storage issues and maintain performance.

  1. Review summary history
  2. Delete old summaries
  3. Archive important content

Network Connection

A stable internet connection is essential for reliable summarization. Use wired connections when possible.

  1. Check connection stability
  2. Use wired connection if available
  3. Test connection speed

Next Steps

Ready to take your troubleshooting skills to the next level?